الاستبدال والاسترجاع

Return / Exchange / Cancellation Conditions The customer has the right to return / exchange the product within 7 days from the date of receiving the product, provided that the product has not been used or benefited from. (A proof of purchase receipt must be available). To accept the return or exchange, the product must not be used or opened and should be placed in its original packaging without damage. If the customer wishes to return / exchange the product, they bear the shipping costs incurred. The customer also has the right to exchange in case of receiving a damaged or defective product due to shipping and delivery or if a wrong product was received, provided the objection is made within the first 7 days from the date of receiving the product. Products cannot be returned / exchanged after 7 days from the date of receipt. Products that have been used in any way cannot be returned / exchanged according to regulations. The customer can cancel the order if it has not been shipped and change the order status to "Being shipped." If the customer has used the product for 90 days without benefiting from it, they have the right to return the product's value. Method of exchange / return / cancellation To return the product, it must be in good condition and the customer must not have used the product or benefited from it. We have the right to inspect the product before returning it to ensure its safety, and the customer bears all shipping, inspection, or any other fees. If the product arrives damaged or broken, you can contact customer service numbers or the company's social media accounts. Send the shipment to the address provided to you via customer service. For online paid orders: If the cancellation request is made after the order has been shipped, the paid amount will be refunded within ... 10 working days after the shipment returns to the company's warehouses. After the product arrives to us, the quality team will verify the condition of the product, provided that the product is intact and not fully or partially consumed. The amount will be transferred to the customer's account within 10 days according to the customer's bank policy. If the customer has used the product for 90 days without benefiting from it, they have the right to return the product's value after conducting laboratory tests before and after using the product for 90 days, and they must provide us with a copy of the test results.